Return & Refund Policy

You are always our top priority Basatshop Store and we want you to be happy with your purchase by returning the merchandise. you'll return a product to us for a full refund if the following terms are met:

Return and Refund time:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or your money back!

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


We accept exchanges. The exchange rate is free. Returning the item you have and making a separate purchase for the new item is the fastest way to ensure you get what you want.

Wrong product shipped
Please send some pictures as proof, which include:

Picture the wrong sneakers you received
Picture of the shipping label.

Return products:

when a customer wants to return the product we can accept if the product is not damaged and not used.

Customer Return Policy:

Please email us if you wish to return or refund your product. We noticed that when you emailed us.

Return time:

As soon as we receive your product, we will return it within five business days


If your refund was approved, we will notify you once we receive and inspect your return. You will be refunded automatically via the original method of payment if the application is approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Support: 24/7
Phone Number: +1(551)220-9033
Business Email: [email protected]
Business Address: 2407 Hwy C, St Charles, MO 63301, United States